Jira Service Management

Now you can create team managed projects for Jira Service Management as well but you should stay away from it.

#JiraServiceManagement #TeamManagedProjects

Let us go through some updates in the #Atlassian ecosystem last week like new features in #JSM, interesting ycombinator thread on Jira and upcoming series called #JiraUseCases

New features in JSM

There are new features in JSM released by Atlassian like creating Zoom meetings from the issue, upcoming virtual agent, sending notifications to AWS SNS and more.

Click here to learn more.

You cannot restrict access to customer portal to raise tickets based on a time range but you can definitely use SLAs in JSM project.

#JiraServiceManagement #RestrictAccess

Change Calendar is a cool feature in Jira Service Management that will let you plan the changes on a calendar very easily.

#JiraServiceManagement #ChangeCalendar

Do you want to create a report based on tickets received from emails, portals, jira or api? Yes you can do that.

#JiraServiceManagement #Channel

I attend High Velocity ITSM London and it was awesome experience. Last session from will.i.am was amazing.
@atlassian

I started my own membership programme earlier this year with Stripe and Jira Service Management along with my Drupal site. I have 25 paying members :)

#Stripe #Memberships

There are some in built reports that you can use to understand about SLA breached vs met information and it can also be done based on a specific assignee using a JQL.

#GetAnswers #SLAReports

What if you assign the ticket to an agent who is on vacation? There is a simple way to manage it using automation rules. Let us learn how to do it.

#Automation #Vacations

Let us talk about how to estimate the deployment of Jira Service Management based projects, especially for ITSM.

#GetAnswers #Estimation